How to Clear the Cache in Microsoft Teams


  • To clear Microsoft Teams’ cache on a Mac or PC, you’ll need to delete the three Cache folders.
  • On an Android device, you can clear Teams’ cache through the Settings app.
  • You’ll need to offload or uninstall Microsoft Teams to clear its cache on an iPhone or iPad.

Every app has a


cache

that they use to store temporary data and other files you’ve accessed recently — this includes video-conferencing apps like Microsoft Teams. And if the cache gets too full, it can make the app run slower and hog up storage space on your system.

Luckily, it doesn’t take long to clear Teams’ cache, no matter your device.

How to clear Microsoft Teams’ cache on your PC

On a Windows PC, you’ll find all the cached files in your “appdata” folder.

1. Open the search menu on your PC and search for %appdata%. Open the folder when it appears in the results.

A search for “%appdata%” in Windows 10.

The folder is buried pretty deep in system files.

William Antonelli/Insider


2. Open the Microsoft folder, and then the Teams folder.

3. Here, you’ll need to find and delete three specific folders: Cache, Code Cacheand GPUCache. Be sure to delete the folders themselves, and not just what’s inside of them.

The Teams appdata menu in Windows 10, with three folders selected for deleting.

Delete all of the cache folders.

William Antonelli/Insider


Don’t worry about corrupting your Teams app — once you reopen Teams, it’ll create the folders again, without anything inside.

How to clear Microsoft Teams’ cache on your Mac

On a Mac, most cached files are kept inside of the “Application Support” folder.

1. Open a Finder window and click Go at the top of the screen, and then Go to Folder…

2. In the search box that opens, type and submit ~/Library/Application Support/Microsoft/Teams.

The Go to Folder menu in macOS, with “~/Library/Application Support/Microsoft/Teams” typed in.

Head to Teams’ dedicated “Application Support” folder.

William Antonelli/Insider


3. In the folder that opens, find and delete the Cache, Code Cacheand GPUCache. You can delete them by right-clicking, or by dragging them to the Trash icon in your dock.

The next time you open Teams, the folders will spawn again, totally empty.

How to clear Microsoft Teams’ cache on an Android device

Every app on an Android phone or tablet has its own “Storage” page, which you can use to clear the cache.

1. Open the Settings app and tap Storageand then Apps.

2. Find Teams in the list of apps and tap it.

3. Select the Clear cache option.

The Storage information screen for Microsoft Teams on an Android phone.

Once you tap the “Clear” option, it’ll gray out.

William Antonelli/Insider


How to clear Microsoft Teams’ cache on an iPhone or iPad

Apple makes clearing the cache on their mobile devices a bit more difficult. To clear Teams’ cache on your iPhone or iPad, you’ll need to either offload or uninstall the app.

Offloading an app will erase all of its temporary data, like the cache, but keeps the app’s icon and most vital data on your device. Uninstalling it erases all of its data, including its icon.

1. Open the Settings app and tap Generaland then either iPhone Storage or iPad Storage.

2. Wait a few moments for a list of all your apps to load, then scroll down and select Teams from the list.

3. Choose whether you want to Offload or Delete the app.

The page on an iPhone that lets the user offload and delete Microsoft Teams.

Each option removes a different amount of data.

William Antonelli/Insider


You can also delete the app from the Home Screen, by holding your finger down on its icon until the Remove App option appears.

Once you’ve offloaded or uninstalled Teams, feel free to redownload it again.





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