I have 5G on my phone at home. So why can’t I get 5G home internet?

I have to admit: sometimes 5G It still baffles me. One of the questions I get asked a lot is, “I can get 5G on my phone at home, but I can’t get my provider’s 5G home internet product. Why is that?”

I ran against this myself when I switched carriers this year. I went from AT&T to me T-Mobile And I was immediately impressed by the performance of 5G on my phone. But even though I got T-Mobile 5G at home, my address didn’t qualify for it. home internet service. My immediate reaction: what does it give?

It’s not just T-Mobile. The same applies to Verizon, very. And its 5G home internet product is categorically not available at all addresses covered by the company’s 5G coverage map. Even if you’ve got Verizon Ultra broadband service in your area, it is not certain that you will be able to subscribe Verizon 5G Home Internet.

Read more: Best Internet Service Providers of 2022

Wait, start from the beginning. T-Mobile and Verizon offer 5G home internet?

yes. T-Mobile and Verizon Using cellular air waves to provide home internet plans dedicated to 5G networks. Each provider’s plan features direct and comprehensive pricing that gets rid of equipment fees, data caps, term agreements, and other added hassles often associated with ISPs.

T-Mobile Home Internet features a single plan for $50 per month ($30 for eligible Magenta Max customers). Verizon offers two plans – Verizon 5G Home ($50 per month) and Verizon 5G Home Plus ($70 per month). Eligible Verizon Unlimited mobile plans can also result in a 50% discount off the price of either package. Simplicity and a straightforward approach seem to be key to both companies.

Currently, AT&T does not have a 5G home internet offering.

Is broadband home business just a side hustle to these telecom companies?

I was tempted to think getting into the ISP game was just a lark for these companies, but communications insider Jeff Moore, director of Wave7 Research, sees more in the game.

“Mobility is T-Mobile’s core business, and often it’s Verizon’s core business,” Moore said. “But T-Mobile, in particular, is telling Wall Street that in addition to selling [home internet] Services for businesses, she says, are increasingly moving toward rural America. I don’t think it’s just a PR stunt.”

T-Mobile 5G Wi-Fi Gateway

T-Mobile Home Internet portal.

T-Mobile

Some early numbers support Moore’s assessment. In mid-April, T-Mobile proudly announced that it had reached 1 million customers in just one year after launching the product nationwide. T-Mobile Home Internet is available to more than 40 million families, and in all of T-Mobile, a third of these homes are located in rural communities and small towns.

In general, T-Mobile has been very aggressive in its offering to customers. In May, the Internet Freedom Campaign began, which tends to Americans are dissatisfied with Internet service providers It encourages consumers to “break away from the Big Internet” with the T-Mobile Home Internet experience. To attract customers, it offers a free 15-day test drive (so you can try it out without having to change your current service provider), a price lock guarantee (you pay $50 a month as long as you’re still a customer, with no constant fears of price hikes after a year, as it is with multiple ISPs), and additional savings of $20 per month with eligible Magenta Max mobile plans.

Verizon has also been ambitious with its offerings, but it doesn’t dance much from the “ISPs are evil” note. Maybe that’s because Verizon Fuse The company’s fiber optic internet service is an internet service provider and one of the few regularly rated highly. In their case, 5G home internet seems less of a fuss against the “big internet” and more of a play to expand Verizon’s home internet game beyond the Northeast (the stadium of Verizon Views) and into the rest of the country.

If T-Mobile and Verizon are so serious about home internet, why is it still not as widely available as comprehensive 5G coverage?

When my colleague Eli Blumenthal has tested the Verizon 5G Homenoted that the 5G connection on his iPhone was better than the connection on his 5G Home hub.

I think he’s on the verge of something.

A Verizon spokesperson told me via email that it designed its network with mobile customers in mind. “We continue to allocate spectrum to ensure our mobile customers enjoy the reliability they expect from Verizon,” they said. “As we spread more spectrum – beyond what our models show, we need the highest level of reliability for our mobile customers – we can offer 5G home service as well.”

Verizon 5G Home Gateway router on an orange background

Verizon 5G home gateway.

Sarah Teo / CNET

5G allows for a greater connection density – about one million devices per square kilometer – than previous generations of cellular communication. is this too much? Yes, it’s about 100 times better than 4G, but it’s not limitless. Since the home Internet product uses a large capacity on the mobile network, Moore believes that T-Mobile was also wise about how it sold its home Internet.

He directed me to a recent YouTube interview by Kendra Lord, director of engineering and geo-analytics at T-Mobile, in which she likened the availability of 5G home internet to the number of seats on an airplane.

“It’s not just how many families we think we can have [T-Mobile Home Internet]“But how many in a particular sector can we say yes,” she said.

When I reached out to T-Mobile for more information, the spokesperson confirmed this mindset. They told me via email: “There are still many families not eligible to use home internet yet, even though they may get 5G on their mobile devices – that’s intentional.”

Our fixed home wireless internet works on additional The ability to our wireless network. In some areas we have extra capacity on the network, but in others, we don’t. Therefore, we allocate home Internet access on a sector-by-sector basis, and from home by sector.”

In other words, it’s entirely possible for me to have 5G cellular service in my home, and my next-door neighbor might have T-Mobile Home Internet. However, my address may still be unserviceable for this home internet product due to the capacity limits of cellular coverage for my logic.

So the next time you ask, “Why can’t I get 5G home internet even though I have a 5G phone at home?” I strongly advise you to stop – both carriers are actively improving their networks for mobile first, and home Internet second, in a dynamic process that changes from month to month.


#phone #home #home #internet

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