Salesforce com: Announces Patient 360 Health Innovations to Help Lower Costs and Deliver More Efficient Care for Patient Success Now | MarketScreener

Salesforce com: Announces Patient 360 Health Innovations to Help Lower Costs and Deliver More Efficient Care for Patient Success Now | MarketScreener

  • Patient 360’s new health innovations help the Salesforce healthcare ecosystem achieve success with cost-effective tools and automation to help increase productivity.

  • Innovations including behavioral health, advanced treatment management, Salesforce Genie for healthcare, and care coordination to help drive patient success now, all on one platform.

  • According to Salesforce’s 2022 Success Metrics Global Highlights study, healthcare and life sciences organizations that use Salesforce experience an average 25% savings in operating costs.

Today, Salesforce announced new Patient 360 health innovations that bring cost-effective automation, personalized intelligence, and real-time data to healthcare and life sciences organizations to deliver comprehensive patient success and equitable care more efficiently. Salesforce customers including Advanced Recovery Systems, Bluebird bio, and John Muir Health are now taking advantage of these new capabilities to build on existing Patient 360 solutions.

Amid macroeconomic turmoil, the healthcare industry is on an expensive path to post-pandemic recovery. Of the nearly $4 trillion spent on health care annually in the United States, administrative spending makes up about a quarter of the total cost. Furthermore, the health care industry is experiencing a crisis-level labor shortage, with California and New York expected to lose half a million health care workers by 2026, making hiring more expensive than ever.

With such headwinds, organizations are under pressure to become more efficient and do more with less. They must surrender success nowtheir patients and other stakeholders.

Today’s organizations must invest in simplified solutions that increase time spent in value, save costs, and efficiency without compromising patient outcomes. Patient 360 for Health innovations provide customers with cost-effective automation, personalized intelligence, and real-time data tools to help drive patient success now—even in the face of increasing costs and labor shortages.

Lashunda Anderson Williams, Head of Revenue for Healthcare and Life Sciences, Salesforce

Patient 360 for health innovations

Now, Patient 360 for Health is designed to put the patient at the center of it all. The full list of innovations can be found here.

  • with behavioral healthteams can customize patient participation at every step of their care journey and provide access to mental and behavioral health services more efficiently to help address behavioral health inequalities.

  • Advanced Therapy Management Pharmaceutical companies help simplify and maintain the entire treatment process for patients—from referrals, apheresis and scheduling multiple appointments, to drug manufacturing and administration—by connecting everyone involved in a patient’s treatment journey.
  • Salesforce Genie for Healthcare It integrates real-time clinical data, such as past and current medications, and non-clinical data, such as social determinants of health, to create a more comprehensive patient profile.

From a single platform, Patient 360 Health Innovations can help:

  • Behavioral health specialists Now quickly obtain a complete patient history – including social determinants of health such as economic and educational status – and share consolidated assessments in real time for critical patient information.
  • Crisis center advisors Now identify risks in real time. They can de-escalate patients who call the 988 hotline because they are experiencing a mental health crisis and follow up to refer them to a behavioral health professional who develops preventive safety plans.
  • Treatment Center Care Coordinators Now book all visits for a patient receiving advanced treatment at the same time, from initial referral and approval, to blood sampling, infusion, and post-treatment care.
  • care managers Now receive automatic notifications when a patient’s social, clinical, or adherence score drops – due to factors such as lost access to transportation or a missed dose – so they can quickly coordinate in Slack, intervene, and help get the patient back on track with their care plan.
  • Medical device companies Customers who need a device, such as a knee brace, can now be provided with access to additional products from other brands that will speed up recovery time, such as vitamins or boots, all from one website.

Industry leaders use Patient 360 to deliver better patient experiences

Salesforce recently surveyed 3,500 customers to understand how technology is impacting their business and found that healthcare and life sciences organizations using Salesforce see 25%* savings on average in operating costs. Companies like Advanced Recovery Systems, Bluebird bio, and John Muir Health also use Salesforce to deliver patient-centered care.

  • Allison Walsh, Vice President of Business Development at Advanced Recovery Systems. “With this technology, we have been able to offer our patients telehealth services and other behavioral health tools in real time to stay in touch with them throughout their journey.”

  • Neri Detrick, Senior Director of EDMA & Cell and Gene Therapy Solutions, said: bluebird bio. “We chose Salesforce Patient 360 for Health because it helps keep our operations simple while engaging our hospitals and staff at scale.”

  • David Hawke, Executive Director of Marketing and Digital Consumer Experience at John Muir Health. “With Salesforce Genie for Health and other technologies from Salesforce’s Patient 360, we can put the patient at the center of everything we do and deliver the trusted support they expect from John Muir Health.”

patient 360 health

Dive into innovations

Expand Patient 360’s new innovations through the Salesforce Partner ecosystem

Salesforce has an extensive partner ecosystem that provides unique expertise and solutions to the healthcare and life sciences sectors, including consulting partners Accenture, Deloitte Digital, Huron, KPMG, PwC, Slalom and Torrent Consulting. ISV partners such as CareJourney, Populi, and Verifiable extend and complete Patient 360 for Health, and AppExchange Healthcare and Life Sciences Collection features partner applications and experts that help companies make better use of patient and provider data in real time.

more information

  • Dive into the latest updates to the Patient 360 for Health program here.

  • To see how Salesforce is delivering on its promise of patient success now, go here.

  • Learn how customers like John Muir Health use Salesforce Patient 360 to consolidate their data and build a more complete picture of their patients here.

  • Watch how Bluebird Bio uses Salesforce’s advanced treatment management to improve accessibility, affordability, and outcomes for patients here.

  • To learn more about Salesforce Genie, click here.

*source: 2022 Global Salesforce Success Metrics study.


Salesforce.com Inc. Share this content on November 09 2022 He is solely responsible for the information contained therein. Distributed a year ago, without editing and without modification, on date November 09 2022 at 13:10:02 UTC.

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